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What to do if you cannot receive the KuCoin login verification code?

To make sure that our account remains safe from hackers, it is important that we enable some additional security measures on it. First of all, we need to make sure that the device on which we are using this exchange account is safe and encrypted. In addition to that, we should also enable 2FA on our devices. But, at the same time, sometimes, you may get troubled while receiving the 2FA code for the KuCoin login.

This code is not only sent to you when you attempt to sign into your account but also when you make some transactions or customize the account settings. This code is sent to you via SMS or via email so that KuCoin can easily verify your account and maintain the security of your account. However, if you are not receiving this code, then you can check out the details that have been explained in the section to follow.

Things to try if you cannot receive the email

In case you are not receiving this KuCoin login verification code, then you must check out the essential details that are presented below:

• The first thing that you need to do is make sure that the email address used during the sign-up process is valid and is currently active.
• In case you are not able to receive the KuCoin login verification on your email, then you need to make sure that your device is not having any network issues. Hence, you should refresh your inbox, or get the code again by selecting the "Send Code" option.
• Another reason why you are having difficulty receiving the verification email could be that your mailbox is full. Hence, in this scenario, deleting some unnecessary emails could be helpful.
• At times, due to some unknown reasons, the emails you are receiving may get delivered to the spam folder.
• Apart from that, you are also suggested to white-list the KuCoin email address (no-reply@kucoin.com) from which they send you the KuCoin login code.
• In addition to that, one should note that the verification code is valid only for 10 minutes. So, make sure that you use it within this period. Else, generate a new code.
• If you have made too many attempts to get the login code, please make sure that only the most recent one would be valid

Try this if you can't get the SMS verification message

If while carrying out the KuCoin login process or making any transaction through KuCoin, you face difficulty receiving the code, then you can check out the steps explained below:

• At times of network congestion, you may not be able to receive an SMS verification code due to network congestion. So, you are suggested to select the "Send Code" option again and repeat the process
• In case you have installed some security applications on your mobile phone, make sure that it is not blocking messages from the KuCoin platform
• If there is insufficient balance on your phone, then also you will get not be able to get the KuCoin login code delivered to your inbox
• If the SMS storage on your device is full, then also you will have trouble receiving the login code

Conclusion:

In this article, we have tried our best to give you a quick peep into the things you may try if you are not able to receive the verification code in your email inbox or in your SMS inbox. So, make sure that you try all of these steps to get rid of the issue at the earliest and complete the KuCoin login process without facing any such difficulty.